Online Dispute Resolution (ODR)

In accordance with EU Regulation no. 524/2013, consumers who have purchased online from a trader established in the European Union may use the European ODR platform to resolve any dispute concerning the goods or services purchased.

The platform is provided free of charge by the European Commission:
https://ec.europa.eu/consumers/odr

Before using the ODR platform, please contact us directly at contact@smartclaupack.ro — we will do our best to resolve any issue as quickly as possible.